Customer Engagement Executive

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About the Role

Customer Review & Engagement Executive

Key Responsibilities

• Contact customers via phone to request genuine reviews on e-commerce platforms.
• Build rapport and engage customers in positive, meaningful conversations.
• Achieve daily, weekly, and monthly calling and review targets.
• Handle objections professionally and ensure smooth customer interactions.
• Maintain accurate call logs, feedback, and follow-up details in CRM systems.
• Utilize calling tools effectively to track outreach and performance.
• Collaborate with Sales and Customer Success teams to enhance customer satisfaction and review generation.

Requirements

• Proven experience in telecalling, telesales, or customer engagement roles.
• Strong verbal communication skills in

  English, Hindi, and at least one regional language (Southern language or Marathi)

  .
• Hands-on experience with CRM and calling tools.
• Target-oriented mindset with a track record of meeting or exceeding goals.
• Strong persuasion, interpersonal, and time-management skills.

Preferred Qualifications

• Experience in E-commerce, Customer Service, or Online Reputation Management (ORM).
• Familiarity with online marketplaces such as

  Amazon, Flipkart, and Quick Commerce platforms

  .
• Positive attitude with a customer-first approach.

What We Offer

• Competitive salary with performance-based incentives.
• Career growth opportunities in a fast-growing organization.
• Supportive team environment with hands-on training.
• Exposure to e-commerce operations and customer engagement best practices.