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Quincy Compressor
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Customer Contact Officer - Tools

Customer Contact Officer - Tools

Quincy Compressor

2 - 7 years

4 - 9 Lacs

Pune

Posted:1 day ago| Platform:

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Skills Required

Supply chain Inbound logistics Bpcs Renewable energy Invoice processing Scheduling MS Office container planning Technical support Team building

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Contact Officer - Tools Job Details | our company Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Customer Contact Officer - Tools Supply Chain/Logistics Atlas Copco (India) Private Ltd. Date of posting: Jul 8, 2025

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Your Role

Responsibilities/Duties (in order of importance)

Responds promptly to telephone, e-mail, teams enquires and DTRs.

Maintain availability above 95% at distribution center. Daily order delivery date confirmation in BPCS., ILM

Prepares, tracks, files and maintains OOH-OR_OI tracking

Communicates activity with CFT for plan and invoicing.

Takes ownership of customer issues and interfaces with technical support, logistics for container planning.

Prepares Open Order reports, providing status updates to customers and Teams.

Escalating unresolved issues to higher-level teams or management.

Monthly level meeting with CC , plan and track . Manages daily invoice processing and MES

Researches and resolves invoice discrepancies Processes credits notes and rebills as required.

Assesses customer s needs quickly and prioritizes in plan

Generation of P list weekly.

BPCS and MES, GEMS, ILM systems and business processes.

Participates in assigned training programs. Performs only those tasks for which proper training has been received.

Other duties as assigned.

Need to learn and work in GEMS, ILM .

Qualifications/Knowledge & Work Experience:

Qualification Bachlors of Engineering (Mechanical Engineer)

Handling execution of customer orders, Ensuring 100% Availability at Distribution Centre.

Inbound logistics, sequencing, and Kitting for the production in ILM

Planning, Scheduling & Procuring for production in ILM Project transfer management Skills

Saving effective cost and revolutionizing projects with exceptional team building and leading skills.

Managing material & quality using MES and BPCS , GEMS. Proficient in MS Office software

Personality Requirements:

Strong interpersonal and leadership skills with the ability to develop and motivate people.

The right Mindset with right Attitude to make the things happen.

In return, we offer you

A Friendly Family- like atmosphere
New Challenges and new things to learn every day
A culture known for respectful interaction , ethical behaviour and integrity
Continuous Learning

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Customer Contact Officer - Tools