Customer Contact Officer - Tools

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Responsibilities/Duties (in order of importance)

• Responds promptly to telephone, e-mail, teams enquires and DTRs.
• Maintain availability above 95% at distribution center.
• Daily order delivery date confirmation in BPCS., ILM
• Prepares, tracks, files and maintains OOH-OR_OI tracking
• Communicates activity with CFT for plan and invoicing.
• Takes ownership of customer issues and interfaces with technical support, logistics for container planning.
• Prepares Open Order reports, providing status updates to customers and Teams.
• Escalating unresolved issues to higher-level teams or management.
• Monthly level meeting with CC , plan and track .
• Manages daily invoice processing and MES
• Researches and resolves invoice discrepancies Processes credits notes and rebills as required.
• Assesses customer’s needs quickly and prioritizes in plan
• Generation of P list weekly.
• BPCS and MES, GEMS, ILM systems and business processes.
• Participates in assigned training programs. Performs only those tasks for which proper training has been received.
• Other duties as assigned.
• Need to learn and work in GEMS, ILM .

To succeed, you will need

Qualifications/Knowledge & Work Experience:

• Qualification – Bachlors of Engineering (Mechanical Engineer)
• Handling execution of customer orders, Ensuring 100% Availability at Distribution Centre.
• Inbound logistics, sequencing, and Kitting for the production in ILM
• Planning, Scheduling & Procuring for production in ILM
• Project transfer management Skills
• Saving effective cost and revolutionizing projects with exceptional team building and leading skills.
• Managing material & quality using MES and BPCS , GEMS.
• Proficient in MS Office software

Personality Requirements:

Dynamic & flexible.

Strong interpersonal and leadership skills with the ability to develop and motivate people.

The right Mindset with right Attitude to make the things happen.

In return, we offer you

• A Friendly Family- like atmosphere
• New Challenges and new things to learn every day
• A culture known for respectful interaction , ethical behaviour and integrity
• Continuous Learning

City
Chakan, Pune

Last Day to Apply

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