customer complaint Handling

Job Title: Customer Complaint Handling
Company Name: Sansera Engineering Job Description: Sansera Engineering is seeking a dedicated professional for the role of Customer Complaint Handling. The primary responsibility will be to address and resolve customer complaints promptly and effectively. This role will involve direct interaction with customers to understand their concerns, investigate the issues, and communicate solutions efficiently. The successful candidate will work closely with various internal teams, including production, quality assurance, and customer service, to ensure customer satisfaction and maintain the company's reputation for quality. Key Responsibilities: - Receive, document, and respond to customer complaints in a timely manner. - Investigate the root cause of complaints and work collaboratively with relevant departments to resolve issues. - Communicate clearly and effectively with customers about their complaints and the steps being taken to resolve them. - Maintain accurate records of complaints, resolutions, and follow-up actions. - Analyze complaint trends and provide feedback to improve products and services. - Provide exceptional customer service and maintain a positive relationship with clients. Skills and Qualifications: - Strong communication skills, both verbal and written. - Excellent problem-solving abilities and attention to detail. - Ability to work under pressure and manage multiple complaints simultaneously. - Proficiency in customer relationship management (CRM) software. - Experience in handling customer complaints in a manufacturing or engineering environment is a plus. - Strong interpersonal skills and the ability to work well within a team. Tools Required: - Customer Relationship Management (CRM) software (e.g., Salesforce, Zoho CRM). - Microsoft Office Suite (Word, Excel, PowerPoint). - Complaint tracking and reporting tools. - Communication tools (e.g., email, phone systems). - Data analysis tools to track complaint trends and resolutions. This role offers an opportunity to contribute to the improvement of customer satisfaction and enhance the quality of services provided by Sansera Engineering. If you are passionate about ensuring a positive customer experience, we encourage you to apply.