Customer Care Team Lead

Job Description

This role involves addressing customer inquiries, resolving issues, and ensuring a positive experience across various communication channels. Key Responsibilities Customer Interaction: Engage with customers through phone, email, chat, and social media to address inquiries and provide assistance. Issue Resolution: Identify and resolve customer complaints promptly, ensuring satisfaction and retention. Product Knowledge : Maintain a thorough understanding of company products and services to offer accurate information. Record Keeping: Document all customer interactions and transactions in the CRM system for future reference. Collaboration: Work closely with other departments to resolve complex issues and improve customer experience. Feedback Collection: Gather customer feedback to identify areas for service improvement. Minimum - Experience required minimum 5 years Excellent Communication skills. Minimum Qualification -Graduate Advance Excel Knowledge Must have Handled Team for minimum 2 years. Show more Show less