Customer Care Team Lead

This role involves addressing customer inquiries, resolving issues, and ensuring a positive experience across various communication channels. You will engage with customers through phone, email, chat, and social media to address inquiries and provide assistance. It is crucial to identify and resolve customer complaints promptly, ensuring satisfaction and retention. Maintaining a thorough understanding of company products and services is essential to offer accurate information. All customer interactions and transactions should be documented in the CRM system for future reference. Collaboration with other departments is necessary to resolve complex issues and improve customer experience. Gathering customer feedback to identify areas for service improvement is also a key responsibility. The ideal candidate should have a minimum of 5 years of experience in a similar role, excellent communication skills, and a Graduate qualification. Advanced Excel knowledge is required, and the candidate must have managed a team for at least 2 years.,