Customer Care Team Lead

Role Overview: As a Customer Service Representative, your primary responsibility is to address customer inquiries and resolve issues to ensure a positive experience across various communication channels. You will engage with customers through phone, email, chat, and social media to provide assistance and maintain a high level of customer satisfaction. Key Responsibilities: - Customer Interaction: Engage with customers through multiple communication channels to address inquiries and provide necessary assistance. - Issue Resolution: Identify and promptly resolve customer complaints to ensure satisfaction and retention. - Product Knowledge: Maintain a thorough understanding of company products and services to offer accurate information to customers. - Record Keeping: Document all customer interactions and transactions in the CRM system for future reference and analysis. - Collaboration: Work closely with other departments to address complex issues and enhance the overall customer experience. - Feedback Collection: Gather customer feedback to identify areas for service improvement and implement necessary changes. Qualifications Required: - Minimum 5 years of experience in customer service or a related field. - Excellent communication skills to effectively interact with customers and team members. - Graduation degree as the minimum qualification requirement. - Advanced Excel knowledge to handle data effectively. - Experience in managing a team for at least 2 years. (Note: No additional details of the company were provided in the job description.) Role Overview: As a Customer Service Representative, your primary responsibility is to address customer inquiries and resolve issues to ensure a positive experience across various communication channels. You will engage with customers through phone, email, chat, and social media to provide assistance and maintain a high level of customer satisfaction. Key Responsibilities: - Customer Interaction: Engage with customers through multiple communication channels to address inquiries and provide necessary assistance. - Issue Resolution: Identify and promptly resolve customer complaints to ensure satisfaction and retention. - Product Knowledge: Maintain a thorough understanding of company products and services to offer accurate information to customers. - Record Keeping: Document all customer interactions and transactions in the CRM system for future reference and analysis. - Collaboration: Work closely with other departments to address complex issues and enhance the overall customer experience. - Feedback Collection: Gather customer feedback to identify areas for service improvement and implement necessary changes. Qualifications Required: - Minimum 5 years of experience in customer service or a related field. - Excellent communication skills to effectively interact with customers and team members. - Graduation degree as the minimum qualification requirement. - Advanced Excel knowledge to handle data effectively. - Experience in managing a team for at least 2 years. (Note: No additional details of the company were provided in the job description.)