Customer Care Supervisor I

Experian

10 - 15 years

10 - 13 Lacs

hyderabad

Posted:4 days ago| Platform:

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Skills Required

call center operations project management credit reporting change management regulations financial analysis credit underwriting credit analysis customer service customer care accounting customer support underwriting debtors finance us mortgage

Work Mode

Hybrid

Job Type

Full Time

Job Description

You will be LI-hybrid based in Hyderabad and reporting to Consumer Services Manager
You will coordinate daily operations and administer company policies through your team.
You will assign work, monitor progress, provide training, and offer technical guidance on complex issues.
You may provide input on staffing, terminations, performance reviews, and scheduling.
You will oversee consumer databases, ensuring daily goals are met and maintaining data integrity.
You will handle public record transactions and respond to escalated consumer issues, providing support to internal departments.
You will manage daily workflow, allocate resources, and develop employee schedules.
You will coach and motivate staff, provide guidance during changing business conditions.
You will monitor compliance and performance metrics, ensuring accurate reporting.
You will implement staff incentive programs and may recommend improvements to senior management.
You will organize staff meetings to discuss performance, recognition, and information exchange.

Experience and Skills

Bachelor's degree OR Equivalent Experience
Overall 10+yrs of Experience
Strong experience in call center environment
2-4 years managing and motivating teams
Strong knowledge of call center operations
Strong knowledge of federal and state regulations regarding credit reporting
Experience interpreting and responding to customer questions and requests skills
Good project management skills
Good coaching and developing skills
Strong change management skills

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