Customer Care Supervisor I

Job Description

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com Job Description You will be #LI-hybrid based in Hyderabad and reporting to Consumer Services Manager You will coordinate daily operations and administer company policies through your team. You will assign work, monitor progress, provide training, and offer technical guidance on complex issues. You may provide input on staffing, terminations, performance reviews, and scheduling. You will oversee consumer databases, ensuring daily goals are met and maintaining data integrity. You will handle public record transactions and respond to escalated consumer issues, providing support to internal departments. You will manage daily workflow, allocate resources, and develop employee schedules. You will coach and motivate staff, provide guidance during changing business conditions. You will monitor compliance and performance metrics, ensuring accurate reporting. You will implement staff incentive programs and may recommend improvements to senior management. You will organize staff meetings to discuss performance, recognition, and information exchange. Qualifications Bachelor's degree OR Equivalent Experience Overall 10+yrs of Experience Strong experience in call center environment 2-4 years managing and motivating teams Strong knowledge of call center operations Strong knowledge of federal and state regulations regarding credit reporting Experience interpreting and responding to customer questions and requests skills Good project management skills Good coaching and developing skills Strong change management skills Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Global Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Benefits Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here