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Cogent E Services Pvt Ltd
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Customer Care Representative

Customer Care Representative

Cogent E Services Pvt Ltd

0 - 31 years

2 Lacs

thane

Posted:3 days ago| Platform: Apna logo

Apply

Skills Required

chat empathy resolve service compliance crm logging updating data communication support

Work Mode

On-site

Job Type

Full Time

Job Description

Handle customer inquiries via phone, email, and chat with professionalism and empathy. Resolve customer issues promptly while ensuring high levels of satisfaction. Maintain accurate records of interactions and follow up on pending cases. Provide product/service information and guide customers effectively. Coordinate with internal teams to address customer needs and escalate issues when required. Meet daily, weekly, and monthly performance targets. Ensure compliance with company policies and quality standards. Identify opportunities to improve customer experience and suggest process enhancements. Use CRM tools efficiently for logging and updating customer data. Graduation is mandatory; strong communication and problem-solving skills required.

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Customer Care Representative