Customer Care Manager

Key Responsibilities:

• Customer Relationship Management: Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.
• Complaint Resolution: Handle and resolve customer complaints in a timely and professional manner, ensuring issues are addressed and customers are satisfied.
• Service Quality Assurance: Monitor and maintain high standards of service quality, ensuring compliance with company policies and procedures.
• Team Management: Lead and motivate a team of customer care representatives, providing guidance, training, and coaching to ensure excellent customer service.
• Communication: Foster strong relationships with customers, dealerships, and internal stakeholders through effective communication and collaboration.
• Issue Escalation: Escalate complex customer issues to senior management and facilitate resolution.
• Feedback and Improvement: Collect and analyze customer feedback to identify areas for improvement and implement changes to enhance customer experience.
• Reporting and Analysis: Prepare and present reports on customer satisfaction, complaints, and service quality metrics to inform business decisions.
• Process Improvement: Continuously review and improve customer care processes to enhance efficiency, effectiveness, and customer satisfaction.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Life insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person