Customer Care Manager

Job Description: You should be a Graduate or Post Graduate with a minimum of 7 years of experience in the service industry. Key Responsibilities: - Manage and oversee the daily operations of the service department. - Develop and implement service policies and procedures to ensure high-quality service delivery. - Monitor service performance metrics and implement improvements as needed. - Train and mentor service staff to enhance their skills and performance. - Handle customer complaints and resolve issues in a timely and professional manner. Qualifications Required: - Graduate or Post Graduate degree in a relevant field. - Minimum of 7 years of experience in the service industry. - Strong leadership and communication skills. - Ability to work well under pressure and meet deadlines. - Excellent problem-solving abilities.,