Posted:1 day ago|
Platform:
On-site
Full Time
🚀 We’re Hiring! Customer Care Manager – Purple United Sales Limited
We are looking for an experienced Customer Care Manager to lead end-to-end customer experience operations for our fast-growing D2C apparel brand.
📍 Location: Noida, Sector 135
📧 Apply at: hire@purpleunited.com
🔹 Role & Responsibilities
• Lead the customer care team across email, chat, phone & social media
• Manage pre-sales, post-sales, returns/exchanges & escalations
• Ensure SLAs for response & resolution times
• Oversee social media/customer interactions & reviews
• Improve processes, streamline support systems & update FAQs
• Analyze customer feedback to drive retention and loyalty
🔹 Eligibility
• Bachelor’s degree in Business/Retail/related field
• 5–8 years of experience in customer service (D2C/e-commerce or Retail)
• Experience managing omnichannel support teams
• Strong communication, leadership & analytical skills
• Customer-centric, empathetic & detail-oriented mindset
If you’re passionate about elevating customer experience and leading high-performing teams, we’d love to connect!
Purple United Sales Limited
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
kannur, kerala
Salary: Not disclosed
work from home
Experience: Not specified
2.64 - 3.6 Lacs P.A.
bengaluru
3.0 - 5.0 Lacs P.A.
sadar, uttar pradesh, india
Salary: Not disclosed
pune, maharashtra
Salary: Not disclosed
Experience: Not specified
2.1 - 2.1 Lacs P.A.
2.4 - 2.4 Lacs P.A.
Experience: Not specified
1.62432 - 5.01528 Lacs P.A.
2.25 - 3.5 Lacs P.A.
2.4 - 2.4 Lacs P.A.
