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Nikshan Electronics
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Customer Care Manager

Customer Care Manager

Nikshan Electronics

3 - 7 years

0 Lacs

kannur kerala

Posted:14 hours ago| Platform: Shine logo

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Skills Required

customer service customer satisfaction customer experience problem solving management

Work Mode

On-site

Job Type

Full Time

Job Description

As the Customer Service Manager, your role involves overseeing the daily operations of the customer service department. You will be responsible for ensuring that customer queries, complaints, and feedback are addressed efficiently, maintaining high levels of customer satisfaction and loyalty. Additionally, you will handle escalated customer issues that require managerial intervention and investigate and resolve complex service problems effectively. Your responsibilities also include developing strategies to enhance customer experience and retention. Qualifications: - Any Graduation Experience: - Minimum 3 years of experience in the relevant field Please note that this is a Full-time position with a Day shift schedule. The work location is in person.,

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Customer Care Manager