Customer Care Manager

Job Title: Customer Care Manager – Nexa Service

Location: thondayad

Company: Popular Nexa Service Center

Job Type: Full-time

Job Summary:
We are looking for an experienced and customer-focused professional to manage customer care operations at our Nexa Service Center. The role involves ensuring high customer satisfaction, handling service-related concerns, and maintaining strong relationships with customers.

Key Responsibilities:

• Manage all customer interactions related to vehicle service.
• Handle escalations and resolve customer complaints promptly and effectively.
• Monitor customer feedback and work with the service team to improve overall experience.
• Ensure timely communication with customers regarding vehicle status, delivery, and follow-ups.
• Coordinate with workshop, service advisors, and front office teams for smooth operations.
• Track NPS/CEI scores and implement action plans for improvement.
• Train and guide customer care executives in handling queries and maintaining service standards.

Requirements:

• Graduate in any discipline.
• Minimum 3–5 years of experience in customer care, preferably in the automobile service industry.
• Strong communication and interpersonal skills.
• Good knowledge of vehicle service operations.
• Proficiency in MS Office and CRM tools.

Benefits:

• Attractive salary and performance incentives.
• Opportunity to work with a leading Nexa service brand.
• Supportive and professional work environment.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person