Posted:3 days ago|
Platform:
On-site
Full Time
Company name : Arya Cars a Unit of Barbate Automotive (I) Pvt. Ltd.
Job title: Customer Care Manager
Location : Bhandara Road, Kapsi, Nagpur.
Key Responsibilities:
Relationship Management: Ensure a high-quality customer experience during vehicle service and conduct post-service follow-ups to maintain loyalty.
Complaint Resolution: Handle and resolve customer escalations and grievances effectively within defined Turnaround Times (TAT).
Team Leadership: Guide and train service advisors and front-office staff on professional customer handling and communication.
OEM Coordination: Liaise with Maruti Suzuki Regional Offices regarding warranty updates, policy compliance, and escalated technical issues.
System Management: Ensure accurate entry of customer data and service records into the DMS (Dealer Management System).
Required Qualifications & Skills
Education: Graduate degree in any stream/ diploma in Mech., an MBA (Marketing or Finance) is often preferred.
Experience: Typically 5–6 years in customer service, ideally within the automobile industry.
Technical Skills: Proficiency in MS Office (Excel and PowerPoint) and specialized DMS software.
Soft Skills: Strong communication in local regional language; conflict resolution; and a customer-centric attitude.
How to Apply
Email resumes on: barbate.ngp.hr1@marutidealers.com
Mobile no: 88888 59404 / 7507102007
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
ARYA CARS- Barbate Automotive India Pvt. Ltd.
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