We are looking for a Telecaller to join our team. Make outbound calls to passengers for ratings and reviews. Address passengers queries and concerns. Motivate passengers to provide ratings. Maintain accurate records of customer interactions, including contact information and call notes. Follow up with leads, prospects, and passengers to ensure satisfaction and encourage engagement. Build a strong reputation with passengers. Send messages on WhatsApp. Ensure high-quality customer service and maintain a positive attitude in all interactions. Handle customer complaints or concerns professionally and provide appropriate solutions. You will receive 150-200 calls in a day.

We are seeking an individual for Team Lead Role. Job Roles/Responsiblity includes : Strong communication skills. Monitoring Team performance on daily/weekly/monthly basis. Monitor daily activities to ensure their work is up-to-date & on time. Prepare daily/weekly/monthly reports on team performance. Hands on experience with excel & Google sheets. Elevating team members whose efficiency is below average. Should have managed 3-5 people directly. Ensure that all employees feel safe and maintain proper discipline.

We are hiring a Customer Support Representative who is flexible with 24/7 rotational shifts. Respond to customer queries via phone, chat in a timely and professional manner. Provide accurate, valid, and complete information by using the right tools and resources. Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. Maintain a high level of customer satisfaction through excellent service. Keep records of customer interactions, process customer accounts, and file documents. Identify and escalate issues to the appropriate departments when necessary. Work closely with internal teams to resolve customer concerns. Flexible with timings shifts will be rotational based on work requirements.