Customer Care Executives For International Banking Process BPOs

White Horse Manpower Consultancy Private Limited

1 - 6 years

2 - 6 Lacs

hyderabad telangana india

Posted:5 days ago| Platform: Foundit logo

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Skills Required

problem solving multilingual skills time management customer service banking knowledge technical support crm software regulatory compliance data analysis conflict resolution

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking Customer Care Executives for our International Banking Process in BPOs across India. The ideal candidates will be responsible for providing exceptional customer service and support to our clients in the international banking sector.

Responsibilities

Handle customer queries and provide information related to international banking services.
Assist customers in resolving issues and complaints efficiently and effectively.
Maintain a high level of professionalism and customer service during interactions.
Document customer interactions and feedback accurately in the system.
Collaborate with team members and other departments to enhance customer satisfaction.
Meet performance metrics and targets set by the management.

Skills and Qualifications

Excellent verbal and written communication skills in English.
Strong analytical and problem-solving abilities.
Proficiency in using customer service software and Microsoft Office Suite.
Knowledge of international banking products and services is a plus.
Ability to work in a fast-paced environment and manage multiple tasks.
Strong interpersonal skills and ability to work collaboratively in a team.

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