Customer Care Executive

About SolarSquare EnergyAt SolarSquare, we’re building the Home-Energy brand of future India. We help Indian homes transition to clean, affordable solar energy, moving away from coal-based electricity. As a full-stack D2C residential solar brand, we design, install, finance, and maintain solar systems for homeowners across India.In just 3 years, we’ve become the leading residential solar brand in India—driven by:Uncompromising product qualityBest-in-class customer serviceSeamless, tech-driven solar adoptionKnow us better:

• TechCrunch Article
• Elevation Capital Podcast
• Startup Success – ₹200 Cr Revenue
• The Climate Conversations Podcast

Role - Customer Delight Manager

Department - Operations

Reporting To - State Operations Head (SOH)

Employment Type - Full-time

Location: Ahmedabad

Role OverviewAs a Customer Delight Manager, you will be the face of SolarSquare for our customers post-sale—ensuring every customer journey is smooth, timely, and delightful. Your mission is to transform installations into memorable experiences, driving top-tier service and post-installation satisfaction.You will manage on-ground customer communication, handle escalations, coordinate internally for issue resolution, and ensure every solar project ends with a delighted customer.If you're obsessed with customer satisfaction, love solving operational challenges, and want to make a real impact in India's clean energy journey—this role is for you.

Key Responsibilities

Customer Communication & Engagement

Serve as the primary point of contact for customers during project executionProvide regular updates on progress, timelines, and post-installation supportHandle complaints, queries, or concerns with empathy and urgencywith customer satisfaction, love solving operational challenges, and want to make a real impact in India's clean energy journey—this role is for you

.Key ResponsibilitiesCustomer

Communication & EngagementServe as the

primary point of contact for customers during project executionProvide regular updates on progress, timelines, and post-installation supportHandle complaints, queries, or concerns with empathy and urgency

Escalation & Issue ResolutionIdentify pain points during design, installation, or documentationProactively resolve customer escalations in coordination with internal teams (Ops, Design, Legal, Service)Ensure

TAT and NPS targets are met or exceeded

Quality MonitoringConduct post-installation quality checks (remotely or in-person where needed)Ensure checklists, system readiness, and final handovers meet SolarSquare standards

Documentation & HandoverOversee proper documentation of project status, net metering, and compliance closureCoordinate final handovers and feedback collection

Feedback & ImprovementCapture customer feedback and escalate insights to improve processesSupport initiatives to improve NPS, reduce cancellations, and drive referrals

Key RequirementsEducation:Graduate (any discipline). Background in engineering, customer service, or operations is a plus.

Experience:1–5 years in customer success, project coordination, operations, or service roles.

Skills:Excellent verbal and written communication (Local language + Hindi/English)Customer-first approach and empathy under pressureStrong coordination and multitasking abilityFamiliarity with CRMs and Google Sheets

Other Requirements:Smartphone with internetWillingness to travel locally and work weekendsPreferred Female Candidate

What We OfferAttractive salary + performance-based incentives

Fast-track growth in the booming clean tech sector

Job Type: Full-time

Pay: ₹15,000.00 - ₹28,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Language:

• Hindi (Required)
• English (Required)
• Gujarati (Required)

Work Location: In person

Speak with the employer
+91 9760655406