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Customer Care Executive

0 - 2 years

0 - 2 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

-Handle inbound and outbound calls, emails, and chats to resolve client queries related to trading, demat accounts, and transactions. -Address and resolve complaints related to order execution, fund transfers, margin issues, or statements. -Educate clients on company policies, trading processes, charges, and compliance requirements. -Coordinate with internal departments for issue resolution. -Ensure all client interactions are properly logged in CRM systems and follow up is done within SLA. -Hands on experience on excel

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