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Niit Learning Systems logo

Customer Care Executive

0 - 2 years

0 - 2 Lacs

Kolkata

Posted:7 hours ago| Platform: Naukri logo

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Skills Required

Bpo Customer Service International Voice Process Communication Skills Inbound Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Handle inbound/outbound customer interactions via voice calls. Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism. Maintain detailed and accurate call logs and follow standard operating procedures. Achieve performance targets related to quality, accuracy, and customer satisfaction. Demonstrate effective communication and listening skills to address customer needs efficiently. Adapt to flexible shifts and rotational schedules as per business requirements. Upsell or cross-sell products/services when required. Eligibility Criteria: Graduates (freshers) with excellent communication skills are encouraged to apply. Preference given to candidates with prior BPO experience and complete joining documentation . Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams. Mandatory: PAN card is required during the hiring process

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Niit Learning Systems
Niit Learning Systems
www.niit.com

Education Administration Programs

Gurgaon Haryana

1001-5000 Employees

99 Jobs

    Key People

  • Vijay K. Thadani

    Co-Founder & CEO

  • Vikram Talwar

    Co-Founder & Executive Vice Chairman

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