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Pristyn Care
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Customer Care Executive

Customer Care Executive

Pristyn Care

1 - 3 years

0 Lacs

Gurgaon

Posted:3 months ago| Platform: GlassDoor logo

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Skills Required

service empathy healthcare resolve schedule support communication crm training

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: We are looking for a passionate and dedicated Customer Service Executive to join our Gurgaon office. You will be the first point of contact for our patients and play a crucial role in ensuring a smooth, friendly, and efficient customer experience. Key Responsibilities: Handle inbound patient inquiries via calls, emails, and chats with empathy and professionalism Provide timely information about our healthcare services, appointments, and treatment procedures Resolve patient complaints and concerns efficiently and escalate when necessary Coordinate between patients and healthcare providers to schedule appointments Maintain accurate records of patient interactions and transactions Follow up with patients for feedback and support post-treatment Collaborate with internal teams to improve customer service processes Qualifications & Skills: 1 to 3 years of experience in customer service, preferably in healthcare or related sectors Excellent communication skills (English and Hindi) Strong problem-solving and interpersonal skills Ability to handle stressful situations with patience and professionalism Proficient in MS Office and CRM software A compassionate and patient-centric approach What We Offer: Competitive salary and benefits Opportunity to work in a fast-growing healthcare company Training and career growth prospects Friendly and supportive work environment Regards Geetanshu Duggal - 9266687248 geetanshu.duggal@pristyncare.com TA || Pristyn Care Job Types: Full-time, Permanent Benefits: Food provided Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Language: Hindi (Preferred) English (Preferred) Work Location: In person

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Pristyn Care

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Customer Care Executive