Customer Care Executive

Policybazaar

0 - 3 years

2 - 3 Lacs

gurugram

Posted:2 days ago| Platform:

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Skills Required

inbound process solving queries insurance processing voice process blended process communication skills customer support b2b customer service telecalling customer care domestic process

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a proactive and customer-focused Customer Support Executive to manage client interactions across our B2B and B2C insurance channels. The ideal candidate will handle policy inquiries, claims support, and service requests, ensuring a smooth and professional customer experience.

Key Responsibilities:

Respond to customer and partner queries related to policies, claims, renewals, and services.
Assist both individual and corporate clients with onboarding and product support.
Coordinate with internal departments to resolve issues promptly.
Maintain accurate records of interactions and ensure timely follow-ups.
Provide clear and compliant information in line with industry regulations.

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