Posted:4 hours ago|
Platform:
On-site
Part Time
· Respond promptly to incoming customer calls.
· Address customer queries regarding vehicles details and other related information.
· Provide accurate information to customers and guide them through the enquiry process.
· Record all customer enquiries accurately in the DMS system
· Ensure all relevant details such as customer name, contact information, enquiry details, and source of enquiry are captured correctly.
· Maintain up-to-date records of all customer interactions.
· Monitor and respond to digital enquiries received through the website and social media channels.
· Follow up on digital leads promptly to ensure timely customer engagement.
· Keep track of follow-up actions and customer response
· Allocate customer enquiries to the appropriate sales consultants based on predefined criteria.
· Ensure that sales consultants receive accurate and complete information about each lead.
· Follow up with sales consultants to track the progress of each lead and ensure timely follow-up actions.
· Coordinate with customers and sales consultants to schedule test drives.
· Verify that test drives are conducted as scheduled.
· Collect feedback from customers after the test drive and update the DMS system accordingly.
· Prepare and submit daily reports on enquiry, bookings, follow-ups, test drives, and Retails.
· Report any issues or discrepancies to the sales manager.
Job Type: Permanent
Pay: ₹12,000.00 - ₹15,000.00 per month
Chungath Sprise Hyundai
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