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Customer Care Executive

0 - 31 years

0 Lacs

Airoli, Navi Mumbai

Posted:3 days ago| Platform: Apna logo

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Skills Required

software support erp configuration training communication installation data security controls migration accounting reporting payroll onboarding compliance invoicing integration management backup integrity documentation reports certification networking learning consulting

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: Tally Software Support Executive Job Summary: The Tally Software Support Executive is responsible for providing technical and functional support related to TallyPrime / Tally ERP software. The role involves resolving user issues, software setup and configuration, client training, and ensuring smooth day-to-day operations for Tally users. The ideal candidate should have a background in accounts and Tally, good communication skills, and a customer-first attitude. Key Responsibilities: 🔹 Tally Software Installation & Configuration Install and activate Tally software and licenses Configure company data, GST settings, users, and security controls Assist in data migration, if required 🔹 Technical & Functional Support Handle day-to-day support calls and issues related to Tally usage Troubleshoot accounting entries, voucher errors, and reporting issues Provide solutions for GST, TDS, payroll, and other Tally modules 🔹 Client Training & Onboarding Train end-users - customers on Tally modules and shortcuts Guide clients on best practices for accounting and statutory compliance in Tally Provide demo sessions for new features (like e-invoicing, Tally on Cloud, WhatsApp integration, etc.) 🔹 Data Management & Backup Assist in taking regular backups and restoring data when needed Guide clients on maintaining data integrity and version compatibility 🔹 Documentation & Reporting Maintain a log of support issues and resolutions Escalate unresolved issues to seniors or the product support team Submit daily/weekly reports to the support manager Skills & Qualifications: ✅ Education: B.Com / BBA / BCA / M.Com or equivalent Tally Certification is a strong advantage ✅ Technical Skills: Strong knowledge of TallyPrime / Tally ERP 9 Understanding of basic accounting principles and GST/TDS Familiarity with Windows OS, basic networking, and cloud-based access (if applicable) ✅ Soft Skills: Good communication and interpersonal skills Patience and problem-solving ability Ability to work independently at client locations or remotely ✅ Experience: 0–2 years in Tally support, accounting, or client servicing Freshers with Tally certification can also apply ✅ Other Requirements: Willing to travel for onsite support Own vehicle preferred Salary & Benefits: 💰 Competitive salary based on experience 🎓 Training and learning opportunities 📈 Growth path toward Implementation, Consulting, or Product Specialist roles Let us know! 😊

More Jobs at Planet Accounting Solutions

Customer Care Executive

Airoli, Navi Mumbai

Experience: Not specified

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INR 0 - 0 Lacs

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