Customer Care Executive

Job Description

Job Summary: We are looking for a dedicated and customer-focused Customer Support Representative to join our team. The ideal candidate will be the first point of contact for our customers, providing prompt assistance, resolving queries, and ensuring customer satisfaction. This role demands strong communication skills, patience, and a service-oriented mindset to build lasting customer relationships. Key Responsibilities: Customer Interaction: Handle incoming calls, chats, and emails from customers regarding inquiries, complaints, or support requests. Problem Resolution: Resolve customer issues efficiently while maintaining a high level of professionalism and empathy. Product Knowledge: Stay updated on product features and service changes to provide accurate information. Customer Relationship Management: Build positive relationships with customers by understanding their needs and providing personalized support. Feedback & Reporting: Record customer interactions, provide insights to improve services, and escalate complex issues to the appropriate departments. Qualifications: Skills: Strong verbal and written communication skills in English, Hindi, and Telugu. Customer Service: Ability to manage difficult conversations and maintain a positive attitude under pressure. Education: - Higher Secondary (12th Pass) (Required) - Graduation (Preferred) Attributes: Patient, empathetic, detail-oriented, and a good team player. Job Types: Full-time, Fresher Benefits: Cell phone reimbursement Commuter assistance Provident Fund Schedule: Day shift Fixed shift Weekend availability Supplemental Pay: Performance bonus Incentives based on customer satisfaction ratings Education: Higher Secondary (12th Pass) Graduate Degree Language: Hindi (Required) English (Required) Telugu (Required Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Day shift Morning shift Work Location: In person Speak with the employer +91 7997994612