Customer Care Executive

Customer Care Executive Job Description   Company Overview: Market Hub Stock Broking Pvt. Ltd. is a leading financial services company specializing in stock broking and investment solutions. We pride ourselves on providing exceptional service and innovative solutions to our clients in the dynamic world of finance. As we continue to grow, we are seeking a dedicated and enthusiastic Customer Care Executive to join our team and enhance our client relations. Job Summary: The Customer Care Executive will be the primary point of contact for our clients, providing exceptional support and assistance to ensure a positive customer experience. This role involves handling client inquiries, resolving issues, and offering guidance on our products and services. The ideal candidate will be an excellent communicator, possess strong problem-solving skills, and be committed to delivering high-quality service. Key Responsibilities: · Client Support: Respond to client inquiries via phone, email, and chat in a timely and professional manner. · Issue Resolution: Identify, address, and resolve client issues and concerns effectively, ensuring a satisfactory resolution. · Product Guidance: Provide information and assistance regarding our stock broking services, investment options, and account management. · Documentation: Maintain accurate records of client interactions and transactions using our CRM system. · Follow-Up: Conduct follow-up calls or emails to ensure client satisfaction and address any further questions or issues. · Feedback Collection: Gather client feedback and suggest improvements to enhance the customer experience. · Compliance: Adhere to company policies, procedures, and regulatory requirements in all client interactions. · Team Collaboration: Work closely with other departments to resolve client issues and contribute to team goals. Qualifications: · Education: Bachelor’s degree in Business Administration, Finance, or a related field preferred. · Experience: Minimum of 1-2 years of experience in customer service or a related role, preferably in the financial services, banking or stock broking industry. · Skills: o Excellent verbal and written communication skills. o Strong problem-solving abilities and attention to detail. o Proficiency in Microsoft Office Suite and CRM software. o Ability to handle multiple tasks and work under pressure. o Strong interpersonal skills and a customer-centric attitude. Why Join Us: · Growth Opportunities: At Market Hub, we believe in investing in our employees' growth and development. We offer training programs and career advancement opportunities. · Dynamic Environment: Work in a fast-paced, dynamic industry with a supportive and collaborative team.   How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to hr@markethubonline.com with the subject line.