Customer Care Executive

0 - 31 years

2 - 3 Lacs

Posted:4 days ago| Platform: Apna logo

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On-site

Job Type

Full Time

Job Description

Job Summary: Seeking a proactive Customer Care Executive to manage customer inquiries, resolve issues efficiently, and deliver an outstanding service experience across multiple channels. Key Responsibilities: Address customer queries via phone, email, and chat Resolve complaints and ensure high customer satisfaction Maintain accurate records of customer interactions Collaborate with internal teams for swift problem resolution Upsell relevant products or services when appropriate Required Skills: Strong verbal and written communication Effective problem-solving and conflict resolution Empathy and patience Proficiency with CRM software and MS Office Time management and multitasking abilities Teamwork and adaptability Active listening and attention to detail Qualifications: Graduate Prior experience in customer service

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