Customer Care Executive

Job Title: EV Coordinator

Location: Thane West
Department: Customer Support
Employment Type: Full-Time

About the Role:

We are seeking a proactive and detail-oriented EV Coordinator to manage end-to-end coordination between dealers and customers. The role requires strong communication skills, ability to multitask, and problem-solving capabilities to ensure smooth operations and a seamless customer experience.

Key Responsibilities:

• Act as the primary point of contact between customers and dealers for EV orders.
• Coordinate and assign orders to customers based on dealer availability and requirements.
• Track order status, delivery timelines, and ensure timely fulfillment.
• Escalate issues or delays with dealers and customers to the relevant teams for quick resolution.
• Maintain accurate records of orders, assignments, and communications.
• Build strong relationships with dealers to improve efficiency and service quality.
• Provide regular updates and reports on order progress, challenges, and escalations.
• Ensure compliance with company policies and service-level agreements.
• Collaborate with internal teams to resolve complex cases.

Skills & Qualifications:

• Bachelor’s degree in Business Administration, Operations, or a related field (preferred).
• Minimum 0-1 years of experience in coordination, customer service, or operations (EV/Automotive sector preferred).
• Strong organizational skills with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to handle pressure, manage multiple tasks, and resolve conflicts effectively.
• Language proficiency (mandatory): Hindi, Marathi, and English (spoken and written).

Key Competencies:

• Customer-centric approach
• Problem-solving attitude
• Relationship management
• Time management and multitasking
• Proactive and adaptable

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Application Question(s):

• How many years of experience do you have in customer coordination / operations / dealer management?
• Are you fluent in the following languages? (All three are mandatory)

Hindi
MarathiEnglish

• Have you worked in the EV / automotive sector before?
• What is your notice period?
• What are your salary expectations?

Work Location: In person

Speak with the employer
+91 8169135594