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Lobha Deepthis
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Customer Care Executive

Customer Care Executive

Lobha Deepthis

1 years

0 Lacs

kochi kerala india

Posted:1 month ago| Platform:

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Skills Required

compensation design communication service shopify logistics metrics training lean manufacturing marketing

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Care Associate | Full-Time (On-Site)

LOCATION: PULLEPADY, NEAR MG ROAD, COCHIN

WHAT WE OFFER

Salary: ₹18,000 – ₹25000 per month, depending on experience and skill level.
Right and timely compensation without any delays.
Growth path to leadership.
An opportunity to learn fashion, culture, design, D2C operations, and logistics.
Direct connection with the founders and the founding team.

WHAT YOU NEED (Qualifications and Skills)

Minimum: Bachelor’s degree or equivalent
Excellent oral and written communication skills in English and Malayalam. (Hindi is a bonus)
Minimum 1+ years of customer service experience.
Comfortable with Email, WhatsApp, and Instagram.
Knowledge of Shopify, logistics, and e-commerce operations is a bonus.
Ability to listen, de-escalate, and solve customer problems.
Ability to multi-task, manage time, and prioritize tasks.

ROLES AND RESPONSIBILITIES

Handling customer queries across Phone, WhatsApp, Email, and Social Media channels.
Being knowledgeable and assisting customers across their purchase journey.
Coordinating with internal and external teams(Logistics providers) to close customer issues.
Meeting established customer service KPIs, metrics, and goals
Assisting in training junior team members in the future

Note: This is a full-time, on-site role. Part-timers or students may not be suitable. We’re a lean and focused team, and your full presence during work hours matters.

WHO WE ARE

Lobha Deepthis

HOW TO APPLY

Please share your updated CV via Email at cherian@lobhadeepthis.com

Make sure to include your WhatsApp number, an alternative phone number, and an active email address that you have access to.

We will update you via email and WhatsApp if you are shortlisted for the physical interview.

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