Customer Care Executive

Company Description

Harliv Global Solutions specializes in providing exceptional outsourcing services, delivering top-notch customer support, lead generation, and business solutions tailored to the needs of clients. With a focus on quality, efficiency, and innovation, we help businesses achieve their goals through seamless collaboration and reliable services. Our 24/7 technical and customer support includes email support, outbound calls, live chat, and more, ensuring comprehensive assistance to our clients. Based in Indore, we strive to create cutting-edge solutions that enhance customer satisfaction and business performance.

Role Description

This is a full-time on-site role for a Customer Care Executive, located in Indore. The Customer Care Executive will handle day-to-day tasks including responding to customer inquiries via email, phone, and live chat. The role involves providing excellent customer service, achieving high customer satisfaction, troubleshooting technical issues, and assisting in lead generation activities. Additionally, the Executive will actively engage in outbound calling to follow up on customer queries and potential leads.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Excellent Communication skills, both verbal and written
• Experience in Sales and lead generation activities
• Strong problem-solving abilities and technical troubleshooting skills
• Proficiency in using CRM software and customer service tools
• Ability to work efficiently in a fast-paced environment
• High level of empathy, professionalism, and patience
• Bachelor’s degree or equivalent experience in a relevant field