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Group Landmark
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Customer Care Executive

Customer Care Executive

Group Landmark

13 years

1 - 2 Lacs

ahmedabad gujarat india

Posted:1 month ago| Platform:

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Skills Required

service crm software communication test empathy coordination support reports analysis engagement

Work Mode

On-site

Job Type

Full Time

Job Description

Skills:

Customer Service, CRM Software, Communication Skills, Email Correspondence, Problem Solving, Active Listening,

Job Purpose

The Customer Care Executive is responsible for ensuring customer satisfaction by handling enquiries, resolving complaints, coordinating with sales & service teams, and maintaining strong customer relationships. The role ensures smooth communication between the dealership and customers, enhancing brand loyalty and dealership reputation.

Key Responsibilities

Customer Interaction & Support
Handle inbound and outbound calls, emails, and walk-in enquiries.
Provide information on sales, service, insurance, and accessories.
Assist customers in booking test drives, service appointments, and resolving queries.
Relationship Management
Maintain continuous follow-ups with customers before and after sales/service.
Ensure timely feedback calls post-service and delivery.
Handle escalations with empathy and professionalism.
Coordination & Documentation
Work closely with Sales, Service, and Insurance teams for smooth customer experience.
Maintain customer records in CRM software.
Support in preparing MIS reports, feedback analysis, and CSI scores.
Customer Experience Enhancement
Ensure a premium customer experience at the showroom / over phone.
Support in organizing customer engagement activities and events.
Promote loyalty programs, service packages, and dealership offerings.

Key Skills & Competencies

Excellent communication skills (English, Hindi, & local language).
Pleasant personality with customer-first approach.
Strong coordination & problem-solving skills.
Computer literacy (MS Office, CRM systems).

Qualifications & Experience

Graduate in any discipline.
Minimum 13 years of experience in customer care (preferably automobile, hospitality, or retail industry).
Freshers with excellent communication skills may also be considered.

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Customer Care Executive