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Legend Group
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Customer Care Executive

Customer Care Executive

Legend Group

3 years

1 - 0 Lacs

gurugram haryana

Posted:3 hours ago| Platform: SimplyHired logo

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Skills Required

crm software customer service bachelor's degree computer skills in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

We are looking for a dedicated and customer-focused Customer Care Executive to handle customer queries, provide timely resolutions, and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, problem-solving ability, and a customer-first mindset.

Key Responsibilities:

Handle inbound and outbound customer calls professionally.
Resolve customer queries, complaints, and requests within defined timelines.
Maintain accurate customer records and update CRM systems regularly.
Provide product/service information clearly and effectively.
Coordinate with internal teams to escalate and resolve complex issues.
Follow communication guidelines and ensure high customer satisfaction.
Prepare daily/weekly reports related to customer interactions.
Identify improvement areas in customer experience and suggest solutions.

Required Skills & Qualifications:

Bachelor’s degree in any discipline (preferred).
1–3 years of experience in customer service or call center operations.
Excellent verbal and written communication skills.
Strong listening, problem-solving, and interpersonal skills.
Ability to multitask and work under pressure.
Basic computer knowledge and experience with CRM tools.

Preferred Attributes:

Positive attitude and polite communication style.
Ability to handle difficult customers with patience.
Team player with strong work ethics.

Job Type: Full-time

Pay: ₹11,175.00 - ₹29,894.29 per month

Work Location: In person

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