Make or receive calls to assist customers with inquiries, complaints or purchase. Shift:- Mor 9 am to Eve 8 pm (Any 5 hours you can work) Working time is flexible Contact :- 7021262814
Make or receive calls to assist customer with inquiries, complaints or purchase. Maintain detailed records of interaction an escalate unresolved issues.
!!Urgent Hiring!! We are hiring for Inbound/Outbound Process Requirements: Qualification: SSC/ HSC/ Graduate candidate can apply Good Communication need Shift Timing: Day Shift (Any 9 hours)
Customer Service Representative Day Rotational Shifts with 1 Rotational week off, Salary upto : 20000- 27000, Location :Airoli Looking for Immediate joiner. Looking for good communication.
Handle Customers on call, solve any queries regarding customer on call, Maintained detailed records of interaction an escalate unresolved issues, deliver excellent customer service while meeting performance metrics. Make or receive calls to assist customer with inquiries, complaints or purchase.
Job Summary You’ll be the primary point of contact for customers, fielding queries and resolving issues across phone, email, chat, social media, and in-person, ensuring timely, empathetic, and accurate support. Key Responsibilities Handle Inquiries: Respond swiftly to questions about products, services, policies, and orders. Provide clear information via phone, email, chat, or social media. Resolve Complaints & Issues: Troubleshoot technical or service-related problems, escalating complex cases when needed. De-escalate tense situations using empathy and active listening. Document Interactions: Maintain accurate logs of customer back-and-forth, including issues, resolutions, follow-ups or escalations. Proactive Outreach & Feedback: Conduct follow-ups and gather feedback to improve customer satisfaction. Monitor social platforms and respond to reviews or complaints. Identify opportunities to recommend relevant products or services—while keeping the customer’s best interest front and center. Team Collaboration: Coordinate with other teams—technical support, billing, product, etc.—to ensure seamless resolution. quickteam.com Share customer insights and feedback to fuel product and service enhancements. Continuous Improvement: Maintain and update internal knowledge bases (FAQs, troubleshooting articles). Track key metrics—CSAT, FCR, average resolution time—and suggest process improvements. 🛠 Skills & Qualifications Communication: Strong verbal and written abilities, with active listening and empathy. Problem‑Solving: Able to diagnose and resolve issues efficiently; troubleshoot technical problems. liveagent.com Technical Proficiency: Comfortable with customer support platforms (CRM, ticketing systems), proficiency in documentation. reddit.com+1reddit.com+1 Organization & Multitasking: Manage multiple cases, prioritize effectively, and meet SLAs. Attention to Detail: Keep accurate records and pay attention to the nuances of each case. Adaptability & Resilience: Remain calm under pressure, handle diverse customer personalities Why This Role Matters: - You’re the face of the company—resolving issues not only builds trust and loyalty but also contributes vital feedback to shape better products and services.
Make or Receive calls to assist customer with inquiries, complaints, or Purchase Bring CV and Original Aadhar card Contact Person:- HR Priya- 7021262814
*Urgent Requirement* Need Good Communication's. Outbound Customer service but with no Targets. Candidates should have basic Knowledge about Automobiles. Its Day rotational shifts with one rotational weekoff. Salary upto- 18,000-22,000. Location- Airoli.
Customer Service Representatives, Looking for Immediate Joiners. Automobiles Knowledge Is Preferred. Its a Day Rotational Shifts with 1 rotational week Off, Location : Airoli Salary Upto- 18,000-22,000.
We are seeking a dynamic and detail-oriented Talent Acquisition professional to manage the end-to-end recruitment process. The ideal candidate will be responsible for sourcing, attracting, interviewing, and hiring top talent to meet the company’s workforce needs. Key Responsibilities:Collaborate with department managers to identify staffing needs and role requirements. Write and post effective job descriptions on various platforms (job boards, social media, career site). Source potential candidates through databases, social media, networking, and employee referrals. Screen resumes and applications; conduct initial HR interviews. Coordinate interview scheduling with hiring managers. Manage candidate communications throughout the hiring process. Maintain and update the Applicant Tracking System (ATS) regularly. Ensure a positive candidate experience from application to onboarding. Participate in employer branding initiatives and career fairs. Track recruitment metrics and prepare regular hiring reports. Stay updated on labor laws and industry hiring trends. Strong understanding of recruitment tools and platforms. Excellent communication and interpersonal skills. Ability to handle multiple open positions simultaneously. Familiarity with ATS and HR databases is a plus. Preferred Skills: Knowledge of modern sourcing techniques (LinkedIn Recruiter, Boolean search). Experience in hiring for both technical and non-technical roles. Strong negotiation and closing skills. Prior experience in a high-growth or BPO/IT/startup environment is a plus.
Make outbound calls to domestic/international customers based on campaign requirements. Understand customer needs and provide appropriate solutions Maintain accurate records of customer interactions and sales through CRM systems Handle objections effectively and turn rejections into opportunities Ensure high levels of customer satisfaction through excellent service Stay up to date with product knowledge, pricing, and promotional offers Preferred Skills: Positive attitude and strong work ethic Problem-solving skills and resilience under pressure Adaptability to different sales scenarios and customer personas Ability to work well both independently and as part of a team Contact - HR Damini 7738819544
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a high level of customer satisfaction. Key Responsibilities: Respond promptly to customer inquiries via phone, email, live chat, or social media. Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions. Maintain a positive, empathetic, and professional attitude toward customers at all times. Process orders, forms, applications, and requests. Keep accurate records of customer interactions, transactions, comments, and complaints. Follow communication procedures, guidelines, and policies. Escalate unresolved issues to the appropriate internal teams when necessary. Identify and suggest improvements to processes and customer service practices. Requirements and Skills:High school diploma or equivalent; associate or bachelor’s degree is a plus. Proven customer support experience or experience as a client service representative. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of personalities. Excellent communication and problem-solving skills. Ability to multitask, prioritize, and manage time effectively. Team player with a proactive attitude.