Customer Care Executive (German Voice)

1 - 6 years

2 - 5 Lacs

Posted:11 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Care Executive to join our team in the Recruitment industry. The ideal candidate will have 1-7 years of experience, excellent communication skills, and a passion for delivering exceptional customer service.

Roles and Responsibility
  • Handle inbound calls from customers who want to place orders and provide general information.
  • Respond to inquiries and resolve issues professionally and courteously.
  • Work as part of the contact team to deliver exceptional customer experience.
  • Assist customers in completing purchases online and over the phone.
  • Provide upselling opportunities to increase sales and revenue.
  • Maintain accurate records of customer interactions and transactions.
Job Requirements
  • Graduate degree (not a constraint for deserving candidates).
  • Minimum 6 months of international voice experience in a reputed BPO or KPO.
  • Excellent customer service skills and strong communication abilities.
  • Ability to work rotational shifts and offs.
  • Strong problem-solving skills and attention to detail.
  • Experience in handling customer complaints and resolving issues effectively.

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