Customer Care executive || Fresher & Experience

Expert Staffing Solutions New Delhi

0 - 1 years

2 - 4 Lacs

noida new delhi gurugram

Posted:1 week ago| Platform:

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Skills Required

telus teleperfromance exl wns encore bpo customer service international call center voice process after sales service outbound calling customer relationship customer support sales outbound sales cse customer care international voice customer handling international bpo

Work Mode

Hybrid

Job Type

Full Time

Job Description

Location:

About the Role:

voice calls, email support, or blended processes

Apprenticeship opportunities are also available for freshers looking to start their career in customer service.

Key Responsibilities:

Handle incoming customer queries via
calls, emails, or chat
depending on the process.
Provide accurate information and resolve issues effectively.
Maintain professionalism and empathy while communicating with customers.
Document interactions and update internal systems accurately.
Follow standard procedures and meet quality & productivity targets.
Collaborate with team members and escalate cases when necessary.

Required Skills & Qualifications:

Minimum qualification:
12th Pass / Graduate (preferred)
Excellent
verbal and written communication skills
in English
Ability to handle customer queries with patience and clarity
Basic computer knowledge and typing speed
Willingness to work in rotational shifts (as required by the process)
Freshers and experienced candidates are welcome

Role Types Available:

Voice Process (Inbound / Outbound)
Email & Chat Support
Blended Process
Apprenticeship Program
(for freshers)

Benefits:

Attractive salary + performance incentives
Work-life balance (process-dependent shifts)
Growth opportunities within the organisation
Training and skill development

ANEESH - 9205989467

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