Customer Care Executive

Job Title: Chat Process Executive / Customer Support – Chat Process Job Type: Full-time Department: Customer Service / Operations Job Summary: We are looking for a Chat Process Executive to provide excellent customer support through online chat. The role involves assisting customers with inquiries, resolving issues, and ensuring a positive experience through prompt and professional communication. Key Responsibilities: Handle customer queries via live chat, email, or messaging platforms in a timely and professional manner. Provide accurate information about products, services, pricing, and policies. Identify customer needs and help them navigate through the company’s offerings. Record and update customer interactions in the CRM system. Collaborate with internal teams to resolve complex queries or technical issues Maintain high levels of customer satisfaction by delivering efficient and empathetic responses. Meet or exceed response time and quality metrics. Stay updated with product knowledge, promotions, and process changes. Required Skills and Qualifications: Education: Bachelor’s degree (any stream) or equivalent. Experience: 0–2 years (freshers can apply; prior BPO or customer support experience preferred). Excellent written communication skills in English. Strong typing speed and accuracy (minimum 35–40 WPM preferred). Good problem-solving and multitasking abilities. Ability to work in rotational shifts (if applicable). Basic computer literacy and familiarity with chat tools, CRMs, or ticketing systems. Preferred Qualifications: Experience in E-commerce, Banking, or Telecom chat support processes. Knowledge of customer service best practices. Ability to handle multiple chat sessions simultaneously. Key Competencies: Customer-centric approach Empathy and patience Professional tone and etiquette Time management and attention to detail