Company Description Dr ITM Limited is committed to providing value-based quality services that align with professional standards and deliver valuable and top-notch services to our clients. We strive to exceed expectations and maintain high levels of client satisfaction. Follow us on social media to learn more about our offerings and company culture. Role Description This is a full-time, on-site role located in Sahibzada Ajit Singh Nagar for a BPO Trainer ( muthoot finance) / Team Lead (7) / QA(3). The candidate will be responsible for training and coaching employees, conducting quality assurance assessments, and leading a team to ensure the highest standards of service delivery. Day-to-day tasks include developing training materials, offering one-on-one coaching, evaluating team performance, and implementing improvement plans. Qualifications Experience in Training and Employee Training Excellent communication and interpersonal skills Previous experience in Sales background is must Previous experience in a BPO environment is a plus
Language Proficiency: Must have excellent command over English and Hindi. Should be able to read and articulate English fluently. No MTI (Mother Tongue Influence) should be present in spoken communication. Experience Criteria: Candidate's last job should be in a domestic contact centre, preferably from an e-commerce or digital platform. Experience Mix: 70% of the hiring pool should be experienced (minimum 1 year) and 30% can be freshers. Educational Qualification: Graduates to Undergraduates Salary Up to (20,000 plus incentives)
We are hiring for Customer Care Executive for Myntra Process. Shift:-Day/Night Salary:-12K to 18 K Address:-Dr ITM Pvt Ltd, IT-2003, IT Zone, Behind Bombay Hospital, Sitapura, Jaipur 302022 Email ID:-hr.sitapura@drit.in Ph No:-7568888861/9928588861
Language Proficiency: Must have excellent command over English(80%) and Hindi. Should be able to read and articulate English fluently. No MTI (Mother Tongue Influence) should be present in spoken communication. Experience Criteria: Candidate's last job should be in a domestic contact center, preferably from an e-commerce or digital platform. Experience Min: of the hiring pool should be experienced (minimum 2 year) and 20% can be freshers. Educational Qualification: Graduates to Undergraduates Salary Up to (25,000-30,000)
Call center Executive for Voice/Nonvoice process.
Language Proficiency: Must have excellent command over English and Hindi. Should be able to read and articulate English fluently. No MTI (Mother Tongue Influence) should be present in spoken communication. Experience Criteria: Candidate's last job should be in a domestic contact centre, preferably from an e-commerce or digital platform. Experience Mix: 70% of the hiring pool should be experienced (minimum 1 year) and 30% can be freshers. Educational Qualification: Graduates to Undergraduates Salary Up to (18,000-20,000)
Job Title: Customer Care Executive – Blended Process Department: Customer Support Location: [Jaipur] Employment Type: Full-time Experience Required: 0–2 years (Freshers can apply) Shift: Rotational (including weekends and night shifts JOB Summary: We are looking for a dynamic and customer-focused Customer Care Executive to manage both voice (inbound/outbound calls) and non-voice (email, chat, social media) interactions. The ideal candidate will be responsible for delivering excellent customer service, resolving queries, and maintaining customer satisfaction across various communication channels. Key Responsibilities: Handle inbound and outbound customer calls in a professional manner. Respond to customer queries via email, live chat, or social media platforms. Provide accurate, valid, and complete information by using the right tools and systems. Resolve product or service problems by clarifying the customer’s complaint and determining the cause of the issue. Follow communication procedures, guidelines, and policies. Escalate unresolved issues to the appropriate internal teams. Maintain detailed records of customer interactions, transactions, comments, and complaints. Meet individual and team performance targets including customer satisfaction, response time, and quality metrics. Required Skills: Excellent communication skills – both verbal and written. Proficiency in English (other regional languages are a plus). Ability to handle pressure and multitask efficiently. Basic computer knowledge and familiarity with CRM systems. Strong problem-solving and interpersonal skills. Willingness to work in rotational shifts. Qualifications: Minimum: High School Diploma / 12th Pass Preferred: Graduate in any discipline Prior experience in a call center or customer service role is an advantage Benefits: Competitive salary Training and development programs Health insurance (as per company policy) Career growth opportunities Send your updated resume to [gurusha.pippal@drit.in , nikita.verma@drit.in] with the subject line "Application for Customer Care Executive – Blended Process"
Job Title: Quality Analyst – BPO Location: Mohali, Chandigarh Department: Quality Assurance Reports To: Quality Manager / Team Leader Employment Type: Full-time Job Summary :We are seeking a detail-oriented and analytical Quality Analyst to monitor and evaluate the quality of inbound and/or outbound calls, emails, and other customer interactions in our BPO operations. The ideal candidate will ensure that service delivery meets the quality standards set by the company and its clients, while continuously working to improve agent performance and customer satisfaction. Key Responsibilities Monitor and evaluate voice, chat, and email interactions to assess performance against quality standards. Provide constructive feedback to agents and recommend improvements. Identify process gaps and suggest actionable solutions. Prepare quality reports and dashboards for internal and client review. Collaborate with operations, training, and compliance teams to maintain quality benchmarks. Participate in calibration sessions to align on quality expectations. Conduct root cause analysis (RCA) for quality issues and recommend process changes. Assist in creating and maintaining quality guidelines, scorecards, and auditing tools. Support in training sessions and refresher programs for agents as needed. Qualifications: Bachelor’s degree or equivalent work experience. 1-3 years of experience as a Quality Analyst in a BPO or contact centre environment. Excellent verbal and written communication skills. Proficient in MS Office (Excel, Word, PowerPoint). Strong analytical, problem-solving, and decision-making skills. Familiarity with quality monitoring tools Key Competencies Attention to detail Objectivity and impartiality Empathy and customer-centric approach Strong interpersonal skills Ability to handle multiple tasks and deadlines Preferred Skills (Optional):Six Sigma or Lean certification Knowledge of CRM or contact center platforms. Experience with both voice and non-voice processes
Experience in BPO Industry Experience in Chat Process Experience in Email Process/ Email Support Freshers can also apply salary (15000-17000) Good communication skills
Include information that conveys your company's core values and mission, as well as the day-to-day requirements for the recruiter. Use brief, bulleted lists to describe the objectives, responsibilities, and qualifications for the role, and ensure that they align with your actual needs. good knowledge about bulk hiring
Experience in BPO Industry Experience in Blended Process Freshers can also apply salary (15000-17000) Good communication skills
Experience is must in International process Good communication skills is must Versant 6 is must Salary (25,000-30,000) based on your experience
Experience in voice process Freshers can also apply night shit available incentives and over time are also available
Job Title: Customer Support Executive – Blended Process (E-commerce) Location: Jaipur Department: Customer Support / Operations Employment Type: Full-time Job Summary: We are looking for enthusiastic and customer-focused individuals to join our Voice Process team for a leading E-commerce client. The role involves handling inbound and outbound calls, addressing customer queries, resolving issues, and ensuring a smooth shopping experience. Key Responsibilities: Handle inbound and outbound customer calls chats and emails in a professional manner. Assist customers with order placement, returns, refunds, exchanges, delivery status, and product information. Resolve customer complaints efficiently while maintaining high customer satisfaction. Escalate complex queries to the appropriate department when necessary. Maintain accurate call logs and update customer interaction details in the system. Meet defined KPIs such as average handling time (AHT), customer satisfaction (CSAT), and first call resolution (FCR). Ensure compliance with company policies, security procedures, and quality standards. Required Skills & Qualifications: Minimum 12th pass / Graduate in any discipline. Prior BPO or customer service experience preferred (E-commerce domain is an advantage). Excellent verbal communication skills in English and [regional language if applicable]. Strong listening, problem-solving, and conflict-resolution skills. Ability to work in rotational shifts, including weekends and public holidays. Computer literacy and ability to navigate multiple systems simultaneously. Key Competencies: Customer-centric approach Empathy and patience Positive attitude and adaptability Team player with strong interpersonal skills Benefits: Competitive salary with performance-based incentives Health insurance and other employee benefits Growth opportunities within the organization Paid training and development programs
Job Title: Email Support Executive – BPO Job Location: Jaipur Job Type: Full-time About the Role: We are looking for a detail-oriented and customer-focused Email Support Executive to handle customer queries, requests, and concerns via email. The role requires excellent written communication skills, problem-solving abilities, and a customer-first approach to ensure high levels of satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries received through email. Provide accurate information about products, services, and policies. Handle complaints and resolve issues within the defined TAT (Turnaround Time). Maintain records of customer interactions and update databases accordingly. Escalate unresolved queries to the concerned department. Ensure adherence to quality, productivity, and compliance standards. Deliver a positive customer experience by maintaining a professional tone and empathy in communication. Required Skills & Qualifications: Graduate in any discipline (undergraduates with relevant experience may also apply). Excellent written English communication skills. Ability to multitask, prioritize, and manage time effectively. Proficiency in MS Office and email platforms. Strong attention to detail and problem-solving skills. Previous experience in customer support (email/chat process) preferred but not mandatory. Key Competencies: Customer-centric attitude Professional email etiquette Patience and empathy Team player with positive attitude Ability to work in rotational shifts (if applicable) What We Offer: Competitive salary and performance incentives Training and career development opportunities Health insurance and other employee benefits Dynamic and inclusive work environment
EXPERIENCE AND FRESHERS ARE ELIGIBLE GOOD COMMUNICATION SKILLS REQUIRED SALARY (18-20K) VOICE PROCESS
Experience and freshers both required Good communication skills required Salary upto 18k
Fresher and Experienced both can apply Basic communication skills English and Hindi Both Salary (12000-14000 Plus Incentives) Night Shift Comfortable
EXPERIENCE AND FRESHERS BOTH ARE ELIGIBLE GOOD COMMUNICATION SKILLS INCENTIVES ARE PROVIDED SALARY UPTO 25000 BASED ON PERFORMANCE AND INCENTIVES
fresher and experience both eligible basic English required night shift available