Team Leader - BPO

Job Description

Company Description Dr ITM Limited is committed to providing value-based quality services that align with professional standards and deliver valuable and top-notch services to our clients. We strive to exceed expectations and maintain high levels of client satisfaction. Follow us on social media to learn more about our offerings and company culture. Role Description This is a full-time, on-site role located in Sahibzada Ajit Singh Nagar for a BPO Trainer ( muthoot finance) / Team Lead (7) / QA(3). The candidate will be responsible for training and coaching employees, conducting quality assurance assessments, and leading a team to ensure the highest standards of service delivery. Day-to-day tasks include developing training materials, offering one-on-one coaching, evaluating team performance, and implementing improvement plans. Qualifications Experience in Training and Employee Training Excellent communication and interpersonal skills Previous experience in Sales background is must Previous experience in a BPO environment is a plus