Customer Care Executive

1. Client Communication & Relationship Management

• Serve as the first point of contact for all client inquiries (calls, WhatsApp, email, social media).
• Communicate project updates, meeting schedules, and coordination points professionally and promptly.
• Maintain a warm, professional, and service-oriented relationship with clients throughout the project lifecycle.

2. Appointment Scheduling & Coordination

• Book client meetings with design, project, and management teams.
• Follow up with clients for confirmations, feedback, or documentation.
• Coordinate with internal teams to ensure timely updates and preparation for client interactions.

3. Lead Management & Follow-Up

• Maintain and update lead databases (from Instagram, WhatsApp, walk-ins, etc.).
• Follow up with potential clients regularly and escalate qualified leads to the sales or design team.
• Assist in preparing client intro presentations or brochures when needed.

4. Documentation & Feedback Collection

• Maintain accurate records of client interactions, queries, feedback, and resolutions.
• Share client feedback with the internal team to improve service quality.
• Support documentation related to contracts, agreements, or project status reports if required.

5. Issue Resolution & Client Support

• Address and resolve client concerns courteously and efficiently.
• Escalate technical or complex issues to the appropriate team member or department.
• Ensure that client concerns are followed up and closed in a timely manner.

6. Social Media & Online Query Handling

• Monitor and respond to client DMs, comments, and inquiries received through social media platforms (Instagram, YouTube, etc.).
• Provide basic service information and pass genuine leads to the sales/design team.

7. Professional Presentation & Etiquette

• Maintain excellent verbal and written communication.
• Greet walk-in clients, offer hospitality, and guide them through basic company introductions or portfolios.
• Represent the brand values of Arc Space with integrity and enthusiasm.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Application Question(s):

• Are you willing to work in arc space minimum 1 year?

Education:

• Bachelor's (Preferred)

Experience:

• Telecommunication: 2 years (Required)
• Customer relationship management: 3 years (Required)
• office assistant: 1 year (Required)
• Leadership: 1 year (Required)

Language:

• English (Required)
• Malayalam (Required)

Work Location: In person