Customer Care Analyst

Role Overview: Pluxee, a global player in employee benefits and engagement operating in 31 countries, is looking for a Customer Care Analyst to join their team. As part of the Customer Care team, you will handle incoming interactions, generate client feedback, and manage your backlog of actions and emails. Pluxee is committed to creating a positive impact on stakeholders and supporting wellbeing at work for employees. Key Responsibilities: - Handles incoming interactions while respecting guidelines - Generates client feedback when necessary - Manages own backlog of actions and emails Qualifications Required: - First experience in Customer Care or possibly as a receptionist or personal assistant - School education - Familiarity with Customer Care tools and digital platforms - Behavioral skills including customer focus, resourcefulness, and innovation - Competencies in adaptability, attention to detail, communication, customer-centric mindset, customer experience management, multitasking and time management, Pluxee product and market knowledge, and problem-solving Additional Details: Pluxee offers a meaningful job where you can contribute to building the future of employee benefits and make a real impact on millions of lives. They have a great culture that values people and embraces diversity, wellbeing, and work-life balance. Pluxee provides an empowering environment where diversity is celebrated, and equal opportunities for learning and growth are encouraged. Please note the interview process will involve video calls or face-to-face meetings with the respective interviewers. Your team will be led by the Manager's Name, and preferred locations for the role are indicated as Happy at work.,