Customer Care Analyst

As a skilled professional in Revenue Cycle Management, your primary responsibility will be to perform outbound calls to insurance companies in the US to collect outstanding Accounts Receivables. You will be a subject matter expert in Denial Management, and your tasks will include identifying and working on AR automation to streamline processes and ensure high-quality results. Additionally, you will provide trend analysis of issues along with their appropriate solutions to your supervisor. You will need to respond to customer requests promptly, either by phone or in writing, to ensure the timely resolution of unpaid and denied claims. Adherence to Standard Operating Procedure (SOP) guidelines within established productivity standards is essential. Your expertise in appeals management will be crucial in this role. Attending meetings and in-service training sessions will be part of your routine to enhance your Accounts Receivable knowledge, compliance skills, and maintenance of credentials. You must ensure complete adherence to Turn-Around Time (TAT) and Service Level Agreements (SLAs) as defined by the customer while maintaining patient confidentiality. The ideal candidate for this position should have at least 5 years of experience in Revenue Cycle Management related to medical billing. You must possess expertise in Revenue cycle management and End-to-End resolution guidelines. Proficiency in Windows PC applications, including MS Office, navigating screens, using a keyboard, and learning new software tools, is essential. You should be able to work regular office shifts from Monday to Friday, from 5:30 pm to 3:30 am IST. Your dedication to maintaining accuracy, efficiency, and confidentiality in Accounts Receivable processes will be crucial to the success of our team.,