Customer Care Analyst NTT DATA North America

5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

As a skilled professional in Revenue Cycle Management, your primary responsibility will be to perform outbound calls to insurance companies in the US to collect outstanding Accounts Receivables. You will be a subject matter expert in Denial Management, and your tasks will include identifying and working on AR automation to streamline processes and ensure high-quality results. Additionally, you will provide trend analysis of issues along with their appropriate solutions to your supervisor. You will need to respond to customer requests promptly, either by phone or in writing, to ensure the timely resolution of unpaid and denied claims. Adherence to Standard Operating Procedure (SOP) guidelines...

Posted 3 months ago

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Customer Care Analyst - SME AR Caller NTT DATA, Inc.

5 - 8 years

3 - 7 Lacs

Chennai

Work from Office

Role & responsibilities Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. SME in Denial Management Provide trend analysis of issues with their appropriate solutions to the respective supervisor. Review remittance and action the claim for solution towards payment. Respond to customer requests by phone and/or in writing to ensure timely resolution of unpaid and denied claims. Adhere to SOP guidelines within established productivity standards. Report changes identified on payer adjudication guidelines. Knowledge on appeals management. Attending meetings and in-service training to enhance Accounts Receivable knowledge, compliance skills, an...

Posted 5 months ago

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