Customer Care Analyst

As a Customer Care Analyst at Pluxee, you will play a crucial role in handling incoming interactions while adhering to guidelines and ensuring client satisfaction. Your responsibilities will include generating client feedback as necessary, managing your own backlog of actions and emails, and utilizing Customer Care tools effectively. Your role will contribute to building strong customer relationships, delivering customer-centric solutions, and fostering innovation within the organization. To excel in this position, you should have prior experience in Customer Care or a related field such as receptionist or personal assistant. A basic school education is required, along with familiarity with Customer Care tools and digital platforms. Key behavioral skills for success in this role include customer focus, resourcefulness, and cultivating innovation. The ideal candidate will demonstrate competencies in adaptability, attention to detail, communication, customer-centric mindset, customer experience management, multitasking and time management, Pluxee product and market knowledge, and problem-solving. Fluency in additional languages may be advantageous based on specific requirements. In this role, you will have the opportunity to collaborate with a diverse team and contribute to the future of employee benefits by creating sustainable and personalized experiences. Pluxee values its employees and promotes a culture that prioritizes wellbeing, work-life balance, and inclusivity. Your unique talents will be celebrated, and you will have access to equal opportunities for learning and growth. To apply for this exciting opportunity, you will undergo interviews via video call or face-to-face meetings with the designated interviewers. The details of the interviewers and preferred locations will be communicated to you during the selection process. Join us at Pluxee and become part of a dynamic team dedicated to making a positive impact on millions of lives through innovative employee benefits solutions. Embrace diversity, unleash your potential, and thrive in a supportive and empowering work environment.,