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Customer Associate

Customer Associate

Wipro

1 - 4 years

2 - 4 Lacs

Pune

Posted:2 months ago| Platform:

Apply

Skills Required

Retail Customer Support Upselling Order Management Customer Handling Blended Process Order Processing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve issues promptly and efficiently. Provide product information, answer questions about products/services offered by the company. Identify opportunities for upselling/cross-selling relevant products/services based on customer needs. Process orders accurately and efficiently using order processing software. Maintain accurate records of all interactions with customers through CRM systems. Desired Candidate Profile 1-4 years of experience in a similar role (customer support/blended process). Ability to work effectively in a fast-paced environment with multiple priorities. Proficiency in Order Management & Order Processing software; knowledge of UPS/Order Management tools an added advantage.

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Bengaluru

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Customer Associate