Customer Adoption Specialist

You will be joining Cisco Spaces, a cloud platform focused on transforming buildings into smart spaces, which is currently one of the fastest-growing products within Cisco. The aim is to assist users in reimagining their buildings to be safer, more inquisitive, and sustainable in a hybrid world. With over 12 billion sq. Ft. of buildings already digitized, the potential for growth is immense as Cisco transitions towards a more software-focused strategy. As a customer-focused leader, your primary role will involve driving activation, onboarding, and adoption strategies to ensure customers derive immediate value from our product. This includes building and delivering engaging training programs, leading customer enablement efforts through various channels, improving in-product engagement with digital touchpoints, and scaling self-service support channels. Utilizing customer data and insights, you will identify adoption gaps and work closely with Product Management and Engineering to refine customer education programs. To be successful in this role, you should have 2-3 years of experience in email communications, workflow management, or automation tools, along with a background in customer training, adoption, or support within a SaaS or tech environment. Familiarity with digital adoption tools and the ability to analyze customer usage data are essential. Strong communication, teamwork, and analytical skills are required, along with the ability to thrive in a fast-paced environment and simplify complex topics. Your responsibilities will also involve leading automated customer communications and measuring customer engagement to track success metrics. If you are ready to make an impact in shaping the future of smart buildings and hybrid workspaces, apply today. U.S. employees can benefit from quality medical, dental, and vision insurance, a 401(k) plan with a Cisco matching contribution, disability coverage, life insurance, and various wellbeing offerings. Additionally, incentive targets are structured based on revenue attainment, offering rewarding growth opportunities based on performance.,