Customer Adoption Specialist

As a Customer Enablement Leader at Cisco Spaces, you will play a pivotal role in driving customer value through hands-on support, training, and adoption strategies. Your primary focus will be on ensuring customers see immediate value from our product, thus helping them succeed while enhancing retention. Here's what you'll be doing: - Build and deliver engaging training programs, such as guided onboarding, interactive tutorials, and in-product education. - Lead customer enablement efforts through webinars, workshops, and knowledge base content, aimed at enhancing the value customers derive from our product. - Enhance in-product engagement by utilizing digital touchpoints like walkthroughs, tooltips, and contextual help to encourage self-service adoption. - Establish and expand self-service support channels to ensure customers have access to essential product updates, methodologies, and troubleshooting resources. - Utilize customer data and insights to identify adoption gaps and proactively address challenges. - Collaborate closely with Product Management and Engineering teams to develop and refine customer education programs. - Spearhead automated customer communications using tools like HubSpot and in-product messaging to provide timely, relevant, and valuable content. - Track and enhance customer engagement by monitoring success metrics like adoption rates and product retention. Qualifications Required: - 2-3 years of experience in email communications, workflow management, or automation tools. - Experience in customer training, adoption, or support within a SaaS or tech environment. - Background in training development, instructional design, or digital adoption strategies. - Familiarity with digital adoption tools like Pendo, WalkMe, or similar platforms. - Ability to analyze customer usage data and drive meaningful improvements. - Strong communication and teamwork skills. - Ability to thrive in a fast-paced environment and enjoy building new programs. - Excellent writing and editing skills, with the ability to simplify sophisticated topics. - Analytical approach, with experience using data to drive decisions. If you are ready to make a significant impact in the realm of customer enablement, apply today and be part of shaping the future of smart buildings and hybrid workspaces with Cisco Spaces!,