Custom Support Professional

Fusion CX

2 - 5 years

6 - 12 Lacs

siliguri

Posted:2 days ago| Platform:

Apply

Skills Required

management skills team management presentation skills convincing power problem solving communication and interpersonal skills sales coordination marketing leadership skills leadership negotiation writing public speaking communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handle incoming calls in English and Hindi to assist customers with service queries or concerns.
Maintain a courteous, solution-focused approach in every interaction.
Accurately document queries, solutions, and follow-ups in internal systems.
Provide prompt resolution while adhering to quality standards and compliance guidelines.
Collaborate with internal teams for escalated issues and ensure closure.
Meet performance KPIs, including First Call Resolution (FCR), Customer Satisfaction (CSAT), and Quality Scores.

Job Requirements:

Education:
Minimum 12th passed (mandatory).
Language Proficiency:
Fluent in English and Hindi with clear communication skills.
Skills:
Strong interpersonal and problem-solving abilities with an empathetic, customer-first approach.
Experience:
Prior experience in a voice process or customer service role is an advantage, but not mandatory.

More Jobs at Fusion CX

Sales Executive

Navi Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Banking Executive

Howrah, West Bengal, India

Experience: Not specified

Salary: Not disclosed

Customer Care Executive

Kanchrapara, West Bengal, India

Experience: Not specified

Salary: Not disclosed

Account Payable Executive

Kolkata

2.0 - 4.0 yrs

INR 2 - 5 Lacs

Chat Support Executive

Navi Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.