Current Designation: Manager - Operations

Job Description

Reports to: Director Positions Supervised Operations Team LI, GI, Back Office Team Internal Relation: Customer Service, Sales External Relation: Insurance Companies, Customers Mandatory Skills Operates performance of the entire team with systems and processes effectively. 2. Planning and organizing 3. Understanding the customer 4. Communication skills: Demonstrates an ability to communicate accurately and effectively both internally and externally at all levels & uses communication skills to make recommendations and to influence company strategy 5. Management of information: Develops and uses appropriate internal and external software packages to obtain and analyses relevant data to reach conclusions in support of recommendations for change at operational and/or strategic level concepts, theories, and ideas to respond to new and emerging situations that may be affected by the principles of insurance 2. Strategic decisions about situations that are affected by the principles of insurance to support business objectives 3. Company and market knowledge: complete knowledge and understanding of the own organization & the wider insurance marketplace and how this is applied on day-to-day basis. 4. Expert with various types of Insurance - Life, General, Property, Marine, Fire, Liability, Social, etc. 5. Expert Technical Knowledge with - Insurance principles and practice, Insurance products and services, Legal knowledge, Compliance, and operational risk, Assessing and transferring risk, Claims, Underwriting and pricing Job Description Role and Responsibilities: Set clear team goals and KPIs Delegate tasks and set work/task deadlines Oversee day-to-day teams operation and performance Do regular performance evaluation Ensure MIS/trackers are completed by team on time and submit to management as per agreed timelines. Create a health and motivating work environment and atmosphere Develop a well-designed and motivating evaluation program Communicate with teams about their performance Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members feedback and resolve any issues or conflicts Plan and organize team building activities Experience 8 years and above. Minimum 1 to 2 years of experience as a Team Leader or similar role. In-depth knowledge of performance metrics Good PC skills, especially MS Excel Experience with organizing training programs Sense of ownership and pride in your performance and its impact on company s success Critical thinker and problem-solving skills Team player Good time-management skills Great interpersonal and communication skills Bachelors in Any Field & Degree in Management or training in team leading is a plus