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Paytm
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CST - Associate

CST - Associate

Paytm

3 - 8 years

2 - 3 Lacs

Noida

Posted:2 days ago| Platform:

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Skills Required

customer satisfaction insurance outbound calls ai csat financial services artificial intelligence banking customer support recruitment full stack crm customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the role:

Candidate has to handle concerns and complaints raised by the customer day to day basis and make sure the daily task is being closed within the defined TAT with good customer experience.

Expectations/ Requirements

We are looking for a Customer Support Agent to handle inbound outbound calls and email queries from customers. The role involves providing accurate resolutions, maintaining customer satisfaction, and updating all interactions in DevRev CRM.

Key Responsibilities:

Handle customer queries via calls and emails within defined SLAs.
Ensure timely, accurate, and compliant resolutions.
Maintain quality, CSAT, and productivity as per process KPIs.
Update customer interactions in DevRev CRM.
Follow process guidelines and adhere to Zero Tolerance (ZT) policies.
Requirements:
Graduate in any discipline (mandatory).
03 years of experience in a voice email support process.
Insurance domain experience preferred.
Excellent communication and problem-solving skills.
Work from Office with roster-based week off.

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CST - Associate